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HELP / PURCHASE POLICIES
Refund & Cancellation Policy
Clear purchase terms for Virtualfolio digital templates, technical access issues, refunds, cancellations, and custom portfolio services (coming soon).
LAST UPDATED
October 2026
APPLIES TO
Digital Canva templates, downloadable products, and custom portfolio services (coming soon).
SUPPORT
Product access: support@virtualfolio.shop
PAYMENTS
Maya Business Payment Solutions • PHP
AT A GLANCE
Know the Policy Before You Buy.
Digital products are delivered electronically, so change-of-mind refunds are generally not available after access has been provided. If there is a genuine product, access, billing, or delivery problem, contact us so we can review the issue and provide the appropriate support or remedy.
01
NO CHANGE-OF-MIND REFUNDS AFTER ACCESS
Digital template purchases are generally final once access has been delivered, except where applicable law requires another remedy.
02
24 MONTHS OF ACCESS-LINK SUPPORT
Eligible purchases receive 24 months of support if a Virtualfolio-issued Canva access link becomes broken or inaccessible.
03
CONFIRMED DUPLICATE CHARGES ARE REVIEWED
If the same transaction appears to have been charged twice, contact support so we can verify and correct it where appropriate.
04
CUSTOM SERVICES FOLLOW PROJECT STATUS (COMING SOON)
Custom-service cancellations depend on project stage, completed work, and the approved scope.
This summary is provided for convenience. The full policy below applies.
ON THIS PAGE
01 / DIGITAL PRODUCTS
Digital Template Purchases
Because Virtualfolio digital templates are delivered electronically and can be accessed immediately, we generally do not provide change-of-mind refunds, returns, or exchanges after access has been delivered.
This includes situations such as accidentally choosing the wrong design, deciding you no longer need the product, or changing your mind after receiving access, provided the product delivered matches its description and preview.
CONSUMER RIGHTS STILL APPLY
This policy does not remove rights or remedies that cannot legally be waived.
If a digital product is defective, inaccessible, materially different from its description, or otherwise fails to conform to applicable consumer-protection requirements, contact Virtualfolio so the issue can be reviewed and an appropriate correction, replacement, resend, refund, or other lawful remedy can be provided.
BEFORE CHECKOUT
Please review the product description, preview images, Canva requirements, license terms, and product type carefully before completing your purchase.
02 / ACCESS SUPPORT
Technical Issues & Access Problems
If your Virtualfolio-issued Canva access link becomes broken or inaccessible, a file is missing, or your digital order was not delivered correctly, contact support@virtualfolio.shop with the email used for the purchase and your order details.
• Eligible purchases include 24 months of access-link support from the original purchase date.
• We may resend files, provide a replacement or updated Canva access link, or help restore access when reasonably possible.
• The access-link support period applies to problems with the Virtualfolio-issued access link.
• It does not include unlimited template customization, ongoing Canva training, or a guarantee that Canva will preserve every feature, font, element, or platform function indefinitely.
• Any rights or remedies required by applicable law remain unaffected.
14 DAYS + 24 MONTHS
Template purchases currently include 14 days of personal support for general setup questions or minor template issues, plus 24 months of access-link support for a Virtualfolio-issued Canva link that becomes broken or inaccessible.
03 / PURCHASE ISSUES
Exchanges, Wrong Purchases & Duplicate Charges
Change-of-mind exchanges
We generally do not offer exchanges between different digital templates after access has been delivered.
If the product you received is incorrect, defective, inaccessible, or materially different from what you purchased, contact us so the issue can be reviewed separately.
Confirmed duplicate charges
If you believe the same order or transaction was charged more than once, contact support@virtualfolio.shop as soon as possible with your order email, order number, and payment reference.
We will review the transaction records and correct or refund a confirmed duplicate charge where appropriate.
NEVER SEND PAYMENT CREDENTIALS
Do not send your card PIN, CVV, account password, or one-time password to Virtualfolio support.
04 / CUSTOM SERVICES – COMING SOON
Custom Portfolio Service Cancellations
StarterFolio, ProFolio, and MaxFolio reserve production time and involve work created specifically for the client.
For cancellation purposes, a project officially starts when Virtualfolio confirms that the required project brief and assets are complete enough to begin work and production has started.
BEFORE PROJECT START
100% REFUND
If you cancel before Virtualfolio has officially started the project, the custom-service payment is eligible for a full refund.
AFTER PROJECT START
50% REFUND
If production has started but the first design draft or equivalent project work has not yet been delivered, 50% of the custom-service payment is eligible for refund.
The remaining 50% covers reserved production time and work already performed.
AFTER FIRST DRAFT
NO CHANGE-OF-MIND REFUND
Once the first design draft or equivalent project work has been delivered, change-of-mind refunds are generally no longer available.
The included revision process and any applicable consumer remedies remain available.
WHAT COUNTS AS A FIRST DRAFT?
A first draft means the first substantive project version provided for client review.
For StarterFolio, this may be the first personalized version of the selected template.
For ProFolio, this means the first custom one-page design draft.
For MaxFolio, this may be the first substantial page or design direction that demonstrates the approved project structure and visual direction.
A request for a completely new direction, additional pages, new sections, full copywriting, or work outside the approved scope is not treated as a refund issue. These requests may require a separate quote.
These cancellation rules apply to change-of-mind cancellations and do not remove any consumer rights or remedies that cannot legally be waived.
Client delays and incomplete project information
The project timeline begins only after the required brief and project assets are complete enough for Virtualfolio to start the approved scope.
If required information, files, approvals, or feedback are delayed, the project timeline is paused.
If a project remains inactive because the client has not provided required information or feedback for 30 consecutive days, Virtualfolio may archive the project and reschedule the remaining work based on current availability.
Client inactivity does not automatically create a refund right for work already completed or production time already used.
05 / CANCELLATIONS
When Can a Digital Order Be Cancelled?
Digital template orders generally cannot be cancelled for change-of-mind reasons after the downloadable file, PDF, Canva access link, or other digital access has already been delivered.
If payment has been completed but digital access has not yet been delivered, contact support@virtualfolio.shop as soon as possible so we can review the order.
If there is a billing error, duplicate charge, incorrect product delivery, technical access problem, or another issue that may require a remedy, contact us so the transaction can be reviewed separately.
DIGITAL DELIVERY HAPPENS QUICKLY
Because many Virtualfolio products are delivered automatically after payment confirmation, the cancellation window for a digital template may be very short.
Please review the product preview, description, Canva requirements, and license terms before checkout.
06 / REFUND PROCESSING
How Approved Refunds Are Processed
When a refund is approved, Virtualfolio will initiate the refund through the applicable Maya Business payment process and, where possible, return the amount through the original payment method.
Refund initiation by Virtualfolio does not mean the funds will appear immediately in the customer’s account.
Posting and settlement times may depend on Maya, the issuing bank, card network, e-wallet, or other payment method involved.
WE DO NOT PROMISE A BANK PROCESSING TIME
Virtualfolio will confirm when an approved refund has been initiated, but processing time after that point may be controlled by the payment provider or financial institution.
Refunds are not issued as cash, store credit, or through a different payment channel unless Virtualfolio determines that another method is necessary and permitted.
Never send your card number, CVV, PIN, password, or one-time password when requesting a refund.
07 / CUSTOMER CONCERNS
How to Submit a Purchase Complaint
If you experience a problem with a Virtualfolio purchase or service, please contact us first so we can review the issue and work toward an appropriate resolution.
01
SUBMIT
Email support@virtualfolio.shop with the email used for purchase, order number, payment reference, and a clear description of the issue.
02
REVIEW
We review the transaction, payment record, delivered product or project work, and relevant communications.
03
RESOLUTION
Where appropriate, we may restore access, resend files, replace a defective product, correct an order, adjust work within scope, approve a refund, or provide another lawful remedy.
04
ESCALATION
If the concern cannot be resolved through Virtualfolio’s internal process, the customer retains any rights to pursue remedies through DTI, the payment provider, or another competent authority.
We aim to respond to formal purchase concerns promptly and work toward resolution within the timeframe required by applicable Philippine e-commerce and consumer-protection rules.
If a formal complaint remains unresolved after seven calendar days, Virtualfolio’s internal redress process is considered exhausted for purposes of the Internet Transactions Act, without limiting the customer’s other available rights or remedies.
08 / CONSUMER PROTECTION
Your Consumer Rights Are Not Waived
Nothing in this Refund & Cancellation Policy is intended to exclude, restrict, or waive consumer rights that cannot legally be waived.
Where applicable law provides a remedy because a digital product or service is defective, inaccessible, materially different from its description, not delivered as agreed, or otherwise fails to conform to legal requirements, Virtualfolio will review the issue and provide the appropriate remedy required by law.
CHANGE OF MIND ≠ PRODUCT DEFECT
A change-of-mind request is different from a genuine defect, incorrect delivery, access failure, billing error, or failure to provide the purchased product or service as described.
Each concern is reviewed based on the actual circumstances of the transaction.
09 / ORDER RECORDS
Order Confirmations, Payments & BIR Invoices
Virtualfolio Online Shop is a BIR-registered Non-VAT Micro Taxpayer.
Your automatic WooCommerce email is primarily an order, payment, and/or digital-delivery confirmation. It does not replace Virtualfolio’s registered Non-VAT Sales Invoice.
Non-VAT Sales Invoices
Virtualfolio currently uses registered Non-VAT Sales Invoices for BIR invoicing and issues invoices in accordance with applicable Philippine invoicing requirements.
If you need assistance with invoice details or need us to locate a transaction, contact support@virtualfolio.shop with your order number and billing information.
Keep your order confirmation
Please keep your Virtualfolio order email and payment confirmation. These records help us locate your transaction when handling access issues, billing questions, refund requests, or invoice assistance.
10 / SUPPORT
Need Help With a Purchase?
For digital-product access issues, billing concerns, duplicate charges, refunds, cancellations, or purchase-related complaints, contact:
support@virtualfolio.shop
When contacting support, include:
• the email address used for purchase
• your order number
• payment reference when available
• a clear description of the issue
• relevant screenshots when helpful
Never send your card PIN, CVV, full card number, account password, or one-time password to Virtualfolio.
RELATED POLICIES
Looking for a Different Policy?
Refunds explain purchase remedies and cancellations. For website use, data handling, licensing, and common buyer questions, use the related pages below.