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HELP CENTER / FAQ
Questions Before or After You Buy?
Find clear answers about Canva portfolio templates, custom portfolio design (coming soon), delivery, support, licensing, refunds, and what happens after purchase.
QUICK ANSWER
Most Virtualfolio templates work with a free Canva account unless a product page says otherwise.
NEED ACCESS HELP?
Broken or inaccessible Canva links can be resent with proof of purchase.
SUPPORT
Product access: support@virtualfolio.shop
General inquiries: hello@virtualfolio.shop
PAYMENTS
Maya Business Payment Solutions • PHP
01
Buying & Canva
What you’re purchasing and what you need to use it.
What exactly am I purchasing?
You are purchasing digital Canva templates designed for freelancers, service providers, and small businesses. Each product includes a Canva access link that lets you customize the template inside your Canva account.
Do I need a Canva Pro subscription?
No. Products marked “Works with Canva Free” are designed so you can customize them using a free Canva account.
If a future Virtualfolio product requires Canva Pro content or another paid feature, that requirement will be clearly stated on the product page before purchase.
Will you offer templates for other software?
Virtualfolio currently focuses on Canva-based templates for clarity, quality, and ease of use. Other platforms may be considered in the future.
Can I edit the template after I publish it?
Yes. Your Canva design remains editable so you can update your copy, services, work samples, images, and other details over time.
02
Delivery & Support
How files arrive and what to do if something doesn’t work.
How will I receive my order?
Digital template orders are delivered electronically after successful payment confirmation. Depending on the product, you may receive a confirmation email, downloadable file or PDF, and/or a Canva template access link.
No physical product will be shipped.
Please use an accurate email address at checkout. If your order does not arrive, check your Spam, Promotions, or Updates folder first, then contact support@virtualfolio.shop with your order details.
I didn’t receive my email. What should I do?
Check your Spam, Promotions, or Updates folder first. If it still hasn’t arrived, contact support@virtualfolio.shop and include your order details so the link can be resent.
What if the Canva link doesn’t open or shows an error?
If the Virtualfolio-issued Canva access link becomes broken or inaccessible, contact support@virtualfolio.shop with your order email or proof of purchase.
For eligible purchases within 24 months of the purchase date, we’ll verify the order and provide a replacement or updated access link when reasonably possible.
This access support covers problems with the Virtualfolio-issued access link. It does not include ongoing Canva training, unlimited template edits, or a guarantee that Canva will keep every feature, font, element, or platform function available indefinitely.
Any rights or remedies required by applicable law remain unaffected.
How long can I request a link resend?
You receive 24 months of access-link support from the original purchase date.
If a Virtualfolio-issued Canva template link becomes broken or inaccessible during that period, contact us with your order details and we’ll help restore access when reasonably possible.
The 24-month support period is a Virtualfolio support benefit and does not limit any rights or remedies that may apply under consumer law.
Do you offer support after purchase?
Yes.
Template purchases currently include:
- 14 days of personal support for general setup questions or minor template issues.
- 24 months of access-link support for a Virtualfolio-issued Canva link that becomes broken or inaccessible.
- Support does not include unlimited customization, ongoing Canva training, or work outside the purchased product or service.
For product access issues, contact support@virtualfolio.shop.
03
Custom Portfolio Design - COMING SOON
Choose the right Folio and understand how the service works.
What is the difference between StarterFolio, ProFolio, and MaxFolio?
StarterFolio uses an existing Virtualfolio template and keeps the original layout. ProFolio is a custom one-page Canva portfolio. MaxFolio is a custom multi-page Canva portfolio for projects that need more space and navigation.
Do I have to be a business to choose MaxFolio?
No. ProFolio and MaxFolio can both work for individuals or businesses. The better choice depends on how much content you need to organize and whether one page or multiple pages creates a clearer experience.
What happens after I purchase a custom Folio?
You receive the project instructions and package-specific order form. The form guides you through the information, content, files, and links needed before the project begins.
When does the custom project timeline start?
The timeline begins after the required order form and project assets are complete enough for Virtualfolio to begin the approved scope.
What counts as one revision round?
One revision round means one consolidated list of requested changes submitted after you review the current version. Requests outside the approved scope may require an additional quote.
Can I edit my custom portfolio after it is finished?
Yes. The finished portfolio is handed over as an editable Canva design so you can update it as your work or business changes.
Does a Virtualfolio portfolio guarantee that I’ll get clients, sales, or job offers?
No. Virtualfolio designs portfolios to help you present your services, work, credibility, and calls to action more clearly, but we cannot guarantee clients, sales, employment, revenue, engagement, or other business results.
Results depend on factors outside the portfolio itself, including your offer, experience, outreach, positioning, market, pricing, and how you use the finished portfolio.
04
License & Use
Understand what your purchase lets you do and what remains protected.
Can I resell or redistribute a Virtualfolio template?
No. Your purchase gives you a limited license to customize and use the product for the permitted purpose described on the product page.
You may not resell, redistribute, upload, give away, sublicense, or commercially repackage the original Virtualfolio template, source design, or editable access link.
Purchasing a template does not transfer ownership of the original Virtualfolio design.
Can I use the same template for multiple clients?
A standard Virtualfolio template license is intended for the purchaser’s own brand or business unless the product page states otherwise.
If you are creating a portfolio or deliverable for a client using a Virtualfolio template, a separate applicable license or purchase is required for each client.
You may not buy one template and redistribute copies of the original editable template to multiple clients.
Can I share my original Canva template link?
No. Do not publicly post, forward, resell, or distribute the original Virtualfolio template-access link.
You may share your finished published portfolio or exported final materials, but the original editable product link remains protected.
Who owns the Canva elements inside the design?
Virtualfolio retains rights in its original layout, design work, copy structure, and other original creative elements.
Canva content, trademarks, platform features, fonts, photos, illustrations, and other licensed materials remain subject to Canva’s own ownership and licensing terms.
Purchasing a Virtualfolio product does not transfer ownership of Canva or third-party content.
Is Virtualfolio affiliated with Canva?
No. Virtualfolio independently creates products using Canva, but Virtualfolio is not affiliated with, sponsored by, or endorsed by Canva.
Canva and its trademarks, platform, features, and licensed content remain subject to Canva’s own terms and licenses.
What happens if Canva changes or removes a feature?
Canva is a third-party platform that Virtualfolio does not control.
Canva may update its interface, publishing tools, fonts, elements, links, pricing, or features over time.
Virtualfolio will provide the included access support for eligible purchases, but purchasing a Virtualfolio product does not guarantee that Canva will maintain every third-party feature indefinitely.
This does not affect any consumer rights or remedies that may apply where Virtualfolio itself fails to deliver the purchased product as described.
05
Refunds & Policies
Clear purchase terms for digital products, access issues, and custom services.
Do you offer refunds on digital templates?
Because Virtualfolio templates are digital products delivered with immediate electronic access, we generally do not provide change-of-mind refunds after the product has been delivered.
Please review the product description, previews, Canva requirements, and license terms before purchase.
This policy does not remove any refund, replacement, repair, or other remedy that may be required under applicable consumer law when a product is defective, inaccessible, materially different from its description, or otherwise fails to conform to legal requirements.
What if my purchased file or access link is defective?
Contact support@virtualfolio.shop with your order details.
Depending on the issue, Virtualfolio may provide troubleshooting, restore access, resend the file, provide an updated link, replace the affected product, or provide another appropriate remedy.
Our normal access-link support period is 24 months, but that support period does not remove any remedy required by applicable law.
Can I cancel a digital template order?
Digital template orders generally cannot be cancelled for change-of-mind reasons after the downloadable file or access link has already been delivered.
If payment was made but access has not been delivered, or if there is a billing or technical problem, contact support@virtualfolio.shop immediately so we can review the transaction.
Can I exchange my template for another design?
We generally do not offer change-of-mind exchanges between different digital templates after access has been delivered.
If the product you received is incorrect, defective, or materially different from what you purchased, contact us so the issue can be reviewed and the appropriate remedy provided.
What if I was charged twice?
If you believe the same order or transaction was charged more than once, contact support@virtualfolio.shop as soon as possible with the order and payment references.
We’ll verify the transactions and correct or refund a confirmed duplicate charge where appropriate.
Never send your PIN, CVV, password, or one-time password to Virtualfolio support.
What if I cancel a custom portfolio project?
Custom portfolio services reserve production time and involve work created specifically for the client.
Cancellation and refund eligibility therefore depends on the project stage, work already completed, and the approved project scope.
The full Custom Service Cancellation terms will be stated in the Refund & Cancellation Policy and provided before the project begins.
Nothing in that policy removes consumer rights that cannot legally be waived.
06
Business, Payments & Trust
Who you’re buying from, how payments work, and what happens if you need help.
Is Virtualfolio a registered business?
Yes.
Virtualfolio Online Shop is registered in the Philippines with the Department of Trade and Industry (DTI) and the Bureau of Internal Revenue (BIR).
How can I verify Virtualfolio’s BIR registration?
Virtualfolio Online Shop is a BIR-registered Non-VAT Micro Taxpayer.
An official BIR Registration Seal Badge with QR verification is displayed on the Virtualfolio website so customers can verify the business registration without requiring us to publish unnecessary sensitive registration information.
What is the status of the Philippine Trustmark?
Virtualfolio’s E-Commerce Philippine Trustmark application is currently pending approval.
We will not display or represent an official Trustmark badge as approved until DTI formally issues it.
Once approved, the official Trustmark will include DTI’s verification security number and QR code.
Online payments are processed through Maya Business Payment Solutions using the payment methods available through Maya.
Virtualfolio remains the merchant responsible for your order, product or service delivery, customer support, and resolution of purchase-related concerns.
Does Virtualfolio store my full card number, CVV, PIN, or OTP?
No. Payment credentials are handled through Maya Business Payment Solutions and the applicable payment networks.
Virtualfolio does not intentionally collect or store your full payment-card number, CVV, PIN, or one-time password through our normal website forms or customer-support channels.
Never send these credentials to anyone claiming to represent Virtualfolio.
What currency does Virtualfolio use?
Virtualfolio is based in the Philippines and website prices are displayed in Philippine Peso (PHP) unless a product page clearly states otherwise.
Do you issue BIR-compliant invoices?
Yes.Virtualfolio Online Shop is a BIR-registered Non-VAT Micro Taxpayer and currently uses registered Non-VAT Sales Invoices in accordance with applicable Philippine invoicing requirements.
The automatic email sent by our website confirms your order, payment, and/or digital delivery. It is not itself the registered BIR Non-VAT Sales Invoice.
If you need help with invoice details or need us to locate a transaction, contact support@virtualfolio.shop with your order number and billing information.
Is my shop order email my official BIR invoice?
No. Your automated Virtualfolio email is primarily an order, payment, and digital-delivery confirmation.
Virtualfolio currently uses registered Non-VAT Sales Invoices for BIR invoicing. Your shop email confirmation helps us locate your transaction but does not replace the registered sales invoice.
Is my payment and information secure?
Virtualfolio uses HTTPS/SSL for website connections and processes online payments through Maya Business Payment Solutions.
We also limit the personal information we collect to what is reasonably needed for purchases, project delivery, customer support, accounting, fraud prevention, and legal compliance.
No online system can guarantee absolute security, so never send passwords, PINs, CVVs, or one-time passwords through email, chat, or project forms.
How do I submit a complaint or purchase concern?
Email support@virtualfolio.shop and include:
• the email used for the purchase
• your order or payment reference
• a clear description of the issue
• screenshots or other supporting information when useful
We’ll review the purchase, payment record, delivered product or service, and relevant communications and work toward an appropriate resolution.
We aim to resolve formal purchase complaints as promptly as possible. If a complaint remains unresolved after seven calendar days, the internal redress mechanism is considered exhausted under the Internet Transactions Act, without limiting any other rights or remedies available to the customer.
Will I receive marketing emails after I buy?
Your purchase may require transactional emails such as payment confirmation, invoices, order delivery, project instructions, or customer-support messages.
Marketing or promotional emails are treated separately. Where applicable, you can unsubscribe from marketing messages using the unsubscribe option provided in the email.
Unsubscribing from marketing does not prevent us from sending messages that are necessary to fulfill or support an active purchase.
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