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Last updated: December 2025
Thank you for shopping at Virtualfolio Online Shop (“Virtualfolio,” “we,” “us,” or “our”).
We provide digital Canva templates and creative digital products designed to help freelancers, service providers, and small businesses elevate their brand with ease.
Because our products are instant-download digital items, all purchases made through Virtualfolio are considered final and non-refundable.
Please read this Refund Policy carefully before completing your purchase.
All Sales Are Final
Due to the nature of digital products, Virtualfolio does not offer refunds, returns, or exchanges for any reason, including but not limited to:
- Accidental purchases
- Incorrect product selection
- Change of mind
- Not knowing how to use Canva or related tools
- Personal preference or dissatisfaction with design style
Once the download link or Canva template link has been delivered, the sale is considered complete.
Technical Issues & Access Problems
If you encounter a technical issue such as:
- Canva link not opening
- File showing “Not Found” or “Missing”
- Download button not working
- Template loading errors due to Canva system updates
Don’t worry — these issues are usually temporary or fixable.
We offer free link resends and technical support.
Simply email us at support@virtualfolio.shop with your order details and we will:
✔ Send you a fresh updated Canva link
✔ Resend the files
✔ Assist you in accessing your purchase
We commit to resolving technical access issues as quickly as possible.
No Exchanges
Since our products are delivered instantly, Virtualfolio does not allow exchanges between templates, bundles, or other digital items.
Please review product details, previews, and descriptions carefully before purchasing.
Duplicate Purchases
Even for accidental duplicate orders, we cannot issue refunds.
To avoid this, please double-check your cart before completing checkout.
Global Policy
This Refund Policy applies globally, regardless of your country or region.
By completing a purchase on our website, you acknowledge and agree that the sale is final and non-refundable.
For Upcoming Custom Work
Once Virtualfolio begins offering custom design services, those purchases may have different refund terms.
Any custom project will include its own agreement, which will be shared before work begins.
Contact Us
If you are experiencing technical issues or need help accessing your files, we are happy to assist.
We’re here to make sure you receive your products smoothly.