Effective Date: December 2025
Legal Business Name: Virtualfolio Online Shop
Brand/Trade Name: Virtualfolio
Website: https://virtualfolio.shop

Who We Are

This Privacy Policy explains how Virtualfolio Online Shop (“Virtualfolio”, “we”, “us”, “our”) collects, uses, and protects your information when you:

  • Visit our website
  • Purchase digital products or templates
  • Download freebies
  • Contact us or submit inquiries
  • Subscribe to updates, emails, or marketing content

By using our website, you consent to the data practices described in this policy.
If you do not agree, please discontinue using our site.

Information We Collect

2.1 Information You Provide Voluntarily

When you interact with our website, you may provide:

  • Full name
  • Email address
  • Billing address
  • Payment information (processed by third-party providers)
  • Order details
  • Form submissions (inquiries, requests, custom project briefs)

We do not store or access your credit or debit card details.

2.2 Information Collected Automatically

When you browse our website, our system or third-party tools may collect:

  • IP address
  • Browser type and version
  • Device and operating system
  • Pages you visit and time spent
  • Click and scroll behavior
  • Referring websites
  • Approximate location (city/country)
  • Technical logs for security and performance

This helps us maintain site functionality, analytics, and fraud protection.

2.3 Cookies & Tracking Technologies

We use cookies and similar technologies for:

  • Checkout and cart functionality
  • Website performance and caching
  • Security and fraud prevention
  • Analytics and usage tracking
  • Personalization
  • Advertising and retargeting

Disabling cookies may affect your ability to use certain features such as checkout.

How We Use Your Information

We use your information to:

  • Process purchases and deliver digital products
  • Send order confirmations and download links
  • Provide customer support
  • Respond to inquiries and requests
  • Deliver freebies or marketing emails (with consent)
  • Troubleshoot access or file issues
  • Analyze website performance
  • Run advertising and retargeting campaigns
  • Improve our templates, services, and customer experience
  • Comply with legal and tax requirements
  • Prevent fraud or misuse

Digital Product & Download Data

Because we sell digital products, we may keep:

  • Order and download history
  • Template access logs
  • License verification information
  • Records of file resends/replacements

This allows us to confirm legitimate purchases and resend links when needed.

Marketing, Emails & Opt-Out Options

When you subscribe, download a freebie, or make a purchase, you may receive emails such as:

  • Order receipts and delivery links
  • Product updates
  • Discounts or promotions
  • Tutorials, tips, or educational content
  • Customer support follow-ups

Our email system uses:

  • WooCommerce Emails
  • FluentCRM
  • Hostinger Email / FluentSMTP

You can opt out anytime through:

We do not sell or rent your email address.

Analytics, Pixels & Advertising Tools

Our website may use the following tools (even if not yet installed) to improve performance and marketing:

6.1 Google Analytics (GA4)

For anonymous, aggregated website traffic insights.

6.2 Meta/Facebook Pixel

For ads, conversion tracking, and retargeting.

6.3 Google Ads Tracking

For advertising performance.

6.4 Pinterest Tag (if used)

For Pinterest ad analytics.

6.5 Hotjar

For heatmaps, session recordings, and UX insights.

These tools may collect anonymized or pseudonymized usage data.
You can manage tracking through your browser or device settings..

Payments & Third-Party Providers

Payments are securely processed through third-party services such as:

  • Maya
  • PayPal
  • GCash
  • Wise
  • Bank payment gateways

These providers may collect billing and card information needed to complete your purchase.
We do not store or process payment card information on our servers.

Additional third-party providers may include:

  • Email delivery platforms (FluentSMTP, Hostinger)
  • Data storage and hosting (Hostinger)
  • Anti-spam and security plugins
  • WooCommerce extensions

Each provider processes data according to their own privacy policies.

Disclosure of Information

We may disclose your information only:

  • To comply with legal obligations
  • To protect our rights, intellectual property, or safety
  • To prevent fraud or misuse
  • To assist law enforcement when legally required
  • To trusted third-party partners who support business operations

We never sell your data.

Data Retention

We retain your information for as long as necessary to:

  • Process your purchases
  • Maintain transaction records for tax or legal purposes
  • Provide support and resend files
  • Improve website operations and security

You may request deletion of your personal data unless retention is required by law.

Your Rights

Depending on your location (e.g., Philippines, EU, UK, California), you may have the right to:

  • Access the information we hold about you
  • Request correction of inaccurate data
  • Request deletion of your personal data
  • Restrict or object to certain processing
  • Request a copy of your data
  • Withdraw marketing consent at any time

To exercise these rights, contact:
📩 hello@virtualfolio.shop

Security Measures

We take appropriate steps to protect your information, including:

  • Secure hosting
  • SSL encryption
  • System and plugin updates
  • Anti-spam, anti-malware, and firewall tools
  • Restricted access to sensitive data

However, no online system can guarantee 100% security

No Login System / Guest Checkout Only

Virtualfolio does not require customer accounts or logins.
All purchases are completed via guest checkout, and files are sent through email.

You are responsible for ensuring your email is accurate at checkout.

Changes to This Privacy Policy

We may update this Privacy Policy periodically.
Updates will be posted on this page with a new “Effective Date.”

Continued use of the website means acceptance of any updates.

Contact Us

If you have any questions, concerns, or requests about your data, contact us at:

📩 hello@virtualfolio.shop
📌 Virtualfolio Online Shop – Philippines